Rapport annuel de Palexpo

EXHIBITORS’ HELPDESK

An efficient service where exhibitors can either place their orders directly or do it autonomously on line.

“IN 2023, WE HANDLED NEARLY 60 ORDERS A DAY”

The exhibitors’ helpdesk offers personalised technical support to exhibitors and handles any specific requests they might have before or during the event. A hub that is both responsive and proactive, offering top-quality service to make sure all events are a success. It acts as a privileged point of contact for all exhibitors, offering them customised support to make all their wishes come true, from the most basic to the most elaborate. To offer the best possible support to those it works with, the helpdesk also has an online shop where they can place their orders in a few clicks. Whether they prefer to place an order directly with the teams, or do it themselves on line, exhibitors can be assured that their requests will be handled rigorously and that they can rely on continuous assistance until the end of their event. As the saying goes, behind every successful event there is an efficient exhibitors’ helpdesk! To prove this, five key figures provided by Tapani Saila, sales manager for technical services.

IN 2023,
THE HELPDESK SAW:

12,000

orders placed by quote for a total value of CHF 19 million.

4,000

orders placed on the online shop for a total value of CHF 8.5 million.

≈60

orders handled per day by each person in the team.