The QRSE approach, a strategic lever for Palexpo
Committed to continuously strengthening the quality of its services while integrating the social, environmental and economic challenges now permeating the events industry, Palexpo has adopted a structured approach to Quality, Social Responsibility and Environment (QRSE).
Continuous improvement
A major milestone was reached at the end of 2025 with the achievement of ISO 9001 certification. Initially targeted for 2027, this certification was secured ahead of schedule thanks to rigorous structuring work and strong internal mobilisation. It now provides a shared framework for harmonising practices, clarifying responsibilities and embedding continuous improvement at the heart of the company’s operations.
Beyond the certification itself, the QRSE approach contributes to strengthening Palexpo’s overall performance and to responding to changes in its operating environment.
Credibility and performance
In an increasingly competitive environment, having clear, shared processes constitutes a strategic lever. Some events now require guarantees in terms of quality and responsibility. The QRSE approach therefore enables Palexpo to remain a trusted and high-performing partner.
This momentum also addresses a major internal challenge: passing on expertise in a sector shaped by generational change and workforce mobility. Structuring practices helps preserve know-how and makes it easier for new teams to take ownership of it.
Gradual strengthening
Following this structuring phase, the objective is now to embed these practices sustainably in the company’s day-to-day operations and to measure their impact over time. Regular audits will help assess the maturity of the system and identify areas for improvement, with a view to progressively strengthening the effectiveness of the measures put in place.
In this context, Palexpo relies in particular on the expertise of an external CFST engineer, commissioned through Ecoservices to support the development and monitoring of its QRSE approach.
